Managed Network Services

Tech-Assured provides 24/7 monitoring for servers, switches, and routers. Alerts are automatically sent to the designated customer contact based on the priority of each incident. While notifications are being sent, our subject matter experts begin troubleshooting the issue remotely.

We utilize open-source monitoring tools that leverage SNMP data collection, SNMP Trap receivers, and Syslog monitoring, along with standard or customized monitoring templates. Our internal remote access and control tools enable both standard operating procedures (SOPs) and advanced remediation.

Additionally, we conduct proactive maintenance such as firmware updates and backups of network device configurations. For firewalls and wireless access points, we monitor VPN status, interface utilization, uptime, restarts, and other key performance indicators to ensure continuous availability.

Tech-Assured remotely accesses network infrastructure devices to handle version updates and patch deployments. Common tasks include reconfiguring disabled or misconfigured ports, performing router configuration backups, and modifying Access Control Lists (ACLs).

Our approach involves following standardized procedures to ensure minimal downtime and thorough troubleshooting. In addition to updating devices, we inform clients of any critical incidents, providing root cause analyses to reduce the likelihood of future disruptions.

By maintaining current firmware, software versions, and security patches, we help organizations improve network stability, mitigate vulnerabilities, and maintain optimal device performance across their entire infrastructure.

Tech-Assured’s remote remediation services address network issues promptly by connecting to affected devices and resolving problems such as configuration errors or connectivity failures.

Our subject matter experts use both SOPs and specialized techniques to fix these issues and restore normal operations. Concurrently, we generate detailed incident reports for clients, outlining the technical findings, actions taken, and any recommended follow-up steps. Where necessary, we conduct root cause analyses to prevent recurring issues and strengthen overall network reliability.

Where necessary, we conduct root cause analyses to prevent recurring issues and strengthen overall network reliability. This end-to-end approach not only resolves current incidents but also contributes to a more stable and secure infrastructure for the long term.